We know that not every purchase will fit and exchanges are sometimes needed. ALL RETURNS ARE FOR MERCHANDISE CREDIT ONLY. All returns must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number. To receive an RMA number, you must fill out this form. If the item meets the criteria, you will be emailed an RMA number. Please put the RMA number clearly on the outside of the box you are shipping the item(s) in.
Our team checks all items for defects before shipping them out to you, but mistakes can sometimes happen. If you receive a damaged item, please read below.
Shipping & Handling:
We ship at a flat rate of $5.95 for standard 3-5 business day shipping. All eligible purchases over $75 receive FREE SHIPPING. All jewelry & accessory items are sent USPS and are insured up to $50. All clothing items will be sent UPS or USPS and are insured up to $100. Please allow 2-3 business days for processing of all web store orders. If you place an order over the weekend, your first business day will begin on Monday morning. To request additional insurance for your item, or for expedited shipping options, please email firstname.lastname@example.org.
HOLIDAY SHIPPING SCHEDULE
December 21: Last day to order & receive by Christmas.
December 22: Last day to select In Store Pick Up & receive by December 24th @ Noon.
For In-Store Pickup:
For your convenience, we offer an in store pickup option for everything posted on our website. However, not all items will be available at each individual store location. Only the stores who physically have the requested item will show up during the checkout process. If you do not see your preferred store location listed, please email us at at email@example.com. We are happy to deliver your purchase to any store location. Please allow an additional 2-3 business days for your item to arrive. You will receive a confirmation phone call and/or email when your item(s) have reached the store. Please allow 24 hours for processing of all web store pickup orders. If you need your item sooner, please contact that individual store directly. We will do our best to process your request.
In Store Exchanges:
For your convenience, we do offer in store exchanges on all web orders. Please make sure you have your original packing slip and receipt with you. If you do not have these documents it will cause delays and we might not be able to process your exchange. Original shipping fees are non-refundable. If you qualified for FREE SHIPPING, please know that your exchange may cause you to no longer qualify for this promotion. In this case, our original shipping cost will be deducted from your final credit. If you have any questions, please contact firstname.lastname@example.org.
Checking Out As A Guest:
If you have checked out as a guest and would like to exchange your purchase in store you must have your original packing slip and receipt. We do not have the ability to access your invoice in the stores and will not be able to process your exchange. If you do not have your invoice, please contact our customer service department for assistance. Thank you.
The pd Shop Girls