We know that not every purchase will fit and exchanges are sometimes needed. ALL RETURNS ARE FOR MERCHANDISE CREDIT ONLY. All returns must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number. To receive an RMA number, you must fill out this form. If the item meets the criteria, you will be emailed an RMA number. Please put the RMA number clearly on the outside of the box you are shipping the item(s) in.
- All returns must be received within 15 days of the original shipment date.
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
- Sale items are all FINAL SALE and cannot be returned or exchanged.
- All items must be returned with their original tags attached.
- We do not accept returns on personalized gifts, beauty and intimates.
- Original shipping fees are non-refundable and return shipping is the responsibility of the customer. If you received free shipping, our shipping cost will be deducted from your final refund.
- Damaged items must be reported to us with 3 days of receiving your item to receive a full refund. Damages to items must be reported prior to wearing the garment and original tags must still be attached. Please see Damaged/Defective information below.
Our team checks all items for defects before shipping them out to you, but mistakes can sometimes happen. If you receive a damaged item, please read below.
- Damages must be reported to us prior to wearing the garment and tags must still be attached. All reports must be made within 3 days of receiving your garment. If a report is made within 3 days of receiving, we will cover the return shipping and offer to replace the item if available or we will issue a full refund for your purchase.
- Damaged/defective items reported after 3 days of receiving can be returned for store credit up to 15 days after original shipment date. Return shipping will be the responsibility of the customer after the 3 days.
- Please provide us with a picture of the damaged/defective area using our RMA Form. If the item meets the criteria, you will be emailed an RMA number. Please put the RMA number clearly on the outside of the box you are shipping the item(s) in.
Shipping & Handling:
We ship at a flat rate of $5.95 for standard 3-5 business day shipping. All eligible purchases over $75 receive FREE SHIPPING. All jewelry & accessory items are sent USPS and are insured up to $50. All clothing items will be sent UPS or USPS and are insured up to $100. Please allow 2-3 business days for processing of all web store orders. If you place an order over the weekend, your first business day will begin on Monday morning. To request additional insurance for your item, or for expedited shipping options, please email firstname.lastname@example.org.
For In-Store Pickup:
For your convenience, we offer an in store pickup option for everything posted on our website. However, not all items will be available at each individual store location. Only the stores who physically have the requested item will show up during the checkout process. If you do not see your preferred store location listed, please email us at at email@example.com. We are happy to deliver your purchase to any store location. Please allow an additional 2-3 business days for your item to arrive. You will receive a confirmation phone call and/or email when your item(s) have reached the store. Please allow 24 hours for processing of all web store pickup orders. If you need your item sooner, please contact that individual store directly. We will do our best to process your request.
For your convenience, we do offer in-store exchanges on all web orders. Please make sure you have your original packing slip and receipt with you. If you do not have these documents it will cause delays and we might not be able to process your exchange. Original shipping fees are non-refundable. If you qualified for FREE SHIPPING, please know that your exchange may cause you to no longer qualify for this promotion. In this case, our original shipping cost will be deducted from your final credit. If you have any questions, please contact firstname.lastname@example.org.
Checking Out As A Guest:
If you have checked out as a guest and would like to exchange your purchase in store you must have your original packing slip and receipt. We do not have the ability to access your invoice in the stores and will not be able to process your exchange. If you do not have your invoice, please contact our customer service department for assistance. Thank you.
The Paperdolls Team